40 years sector experience | Dermatology - Aesthetics - Laser- Non-Surgical Facelift - Fat Reduction - Hair Loss - Varicose Veins - Compliance - Private Hospitals - Cosmetic Surgery - Independent Surgeons - Ethical Sales and Business Development
40+ years developing private healthcare practice | Industry Experts | Clinic Growth | Effective, Patient-focused & Compliant Strategy | Mystery Shopping & MOC-Inspections
Is your clinic inspection ready?
How confident are you?
Are you striving for "Outstanding"?
Our Clinical Division is comprised of a UK Multisite Clinical Operations Director, Former Inspector, National Head of Governance & Compliance Lead with a joint experience of over 100 years in Private Healthcare & NHS
Worried? Don't be! Our Promises to you:
1. HELP - We are hear to help NOT to judge
2. LISTEN- We listen but dont dictate
3. COLLABORATE -We work with you to strive for "Outstanding"
4. RESPECT- We respect your business, your patients and teams
5. VALUES - Kindness | Accountability | Compassion | Integrity
Meet The Experts
Mark Norfolk - Clinical Operations Director
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Mark is dedicated to empowering small and medium private healthcare providers in the UK.
With a robust background of over 35 years in the healthcare sector, he specializes in offering tailored consultancy solutions for compliance in Ophthalmic, Refractive Surgery, Cosmetic Surgery, Aesthetic and Laser services, Medical Dermatology and Vascular services.
His mission is to guide you through the complexities of the healthcare landscape, compliance and operational excellence.
Being a private healthcare operative for over 35 years and having successfully delivered improvement as well as supporting and having led on acquisitions Mark is well placed to assist any private healthcare provider with their strategic and regulatory aspirations and compliance.
Cheryl Crooks - CMgr MCMI/ASQ
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I work alongside healthcare organisations to strengthen governance, improve clinical quality and maintain CQC compliance in ways that feel clear, practical and achievable. My role is to take complex
regulatory requirements and translate them into systems, policies and ways of working that make
sense for real services, busy teams and the people they care for
With over two decades of experience across the NHS, independent healthcare and CQC-regulated
services, including my work as a Specialist Professional Advisor to the Care Quality Commission, I
bring a grounded understanding of both regulation and frontline practice. Providers I support build
effective governance frameworks, modernise policies, improve safety processes and feel confident
in their responsibilities.
HA - Compliance Lead
MOC Inspections & CQC Readiness Support
Prepare. Protect. Perform.
At möde™, we provide comprehensive MOC inspections and CQC readiness audits designed specifically for private healthcare providers and aesthetic clinics.
Our service helps you:
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Identify compliance risks before inspection
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Strengthen governance and operational standards
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Prepare confidently for Care Quality Commission (CQC) inspections
What Is an MOC Inspection?
An MOC (Mock Inspection of Compliance) is a full simulation of a CQC inspection, assessing your clinic against the Key Lines of Enquiry (KLOEs):
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Safe
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Effective
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Caring
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Responsive
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Well-led
We evaluate your clinic exactly as an inspector would — providing a clear, honest view of your current compliance position.
Who This Is For?
Our MOC inspections are designed for:
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Aesthetic clinics
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Private medical practices
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Dental clinics
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Multi-site healthcare providers
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Clinics preparing for first-time CQC registration
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Clinics requiring improvement following inspection
What We Assess
Governance & Leadership
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Clinical governance frameworks
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Policies and procedures
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Leadership structure and accountability
Patient Safety & Risk
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Incident reporting systems
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Safeguarding processes
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Emergency preparedness
Documentation & Compliance
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GDPR and data handling
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Consent processes
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Record keeping standards
Staffing & Training
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Mandatory training compliance
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Competency and supervision
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Recruitment and vetting
Patient Experience
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Communication standards
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Ethical care delivery
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Complaint handling
Performed by Industry Experts
Our inspections are conducted by:
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Experienced operational clinical leaders
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Former inspectors and governance specialists
This ensures your audit reflects real inspection expectations — not theory.
What You Receive
Following your inspection, you will receive:
Detailed Inspection Report
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Full breakdown against CQC KLOEs
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Risk-rated findings (Low / Medium / High / Critical)
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Clear compliance gaps identified
Action Plan
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Immediate risk mitigation steps
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Short-term improvements (0–30 days)
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Full inspection readiness roadmap
Strategic Guidance
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Governance improvements
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Operational recommendations
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Optional implementation support
Pricing
MOC Inspection & CQC Readiness
Starting from £999.00
Includes:
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Free discovery call
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On-site inspection visit
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Full compliance report
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Action plan and recommendations
Why Choose möde™
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Specialist in private healthcare & aesthetics
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Combines compliance, operations, and commercial insight
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Built around real CQC inspection standards
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Trusted by clinics seeking premium positioning and safety
The Risk of Not Preparing
Without a structured compliance review, clinics risk:
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Failing inspection standards
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Enforcement action or reputational damage
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Loss of patient trust
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Operational disruption