40 years sector experience | Dermatology - Aesthetics - Laser- Non-Surgical Facelift - Fat Reduction - Hair Loss - Varicose Veins - Compliance - Private Hospitals - Cosmetic Surgery - Independent Surgeons - Ethical Sales and Business Development
40+ years developing private healthcare practice | Industry Experts | Clinic Growth | Effective, Patient-focused & Compliant Strategy | Mystery Shopping & MOC-Inspections
The Importance of understanding your patients experience
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Up to 70%+ of healthcare providers fail basic enquiry or compliance standards — yet 85% of patients base their decisions on experience, not just treatment.”
71% of GP practices breached NHS guidance
(proinsight)
85% of patients say experience directly affects their perception of care
86% of clients will pay more for better service (serve legal)
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86% of clients will pay more for better service 85% of Patients tell us their experience directly affects their perception of care
Patient Journey & Revenue Audit™
Identify exactly where your clinic is losing high-value patients — and how to fix it.
The Problem - Most private clinics don’t have a marketing problem. They have a conversion problem.
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Enquiries are not handled correctly
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Follow-ups are inconsistent or non-existent
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Front-of-house teams lack structured sales process
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High-value patients drop off before booking
And the reality is:
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You don’t see it happening — because you’re not the patient.
What We Do
At möde™, we conduct a full-scale undercover audit of your clinic’s patient journey — from first enquiry to consultation.
We assess your business exactly as a real patient would experience it.
What’s Included
Enquiry Handling Audit
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Phone call assessment (tone, structure, closing ability),Response times,Missed opportunities
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Call-to-consult conversion strategy
Digital Enquiry Audit -
Website forms
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WhatsApp / SMS response quality
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Email follow-up structure
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Speed, clarity, and compliance
In-Clinic Experience (if applicable)
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Front desk interaction
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Patient experience & environment
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Consultation structure
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Sales confidence & objection handling
Conversion & Revenue Analysis
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Where patients drop off
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Lost revenue opportunities
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Pricing confidence issues
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Lead-to-treatment breakdown
Compliance & Governance Review
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GDPR & data handling
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CQC-safe communication standards
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Ethical patient handling
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Risk areas in enquiry handling
What You Receive
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Full möde™ Audit Report (PDF)
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Identified revenue leakage points
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Clear conversion improvement strategy
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Patient communication improvements
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Optional implementation roadmap
Investment
Patient Journey & Revenue Audit™
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Single clinic: £999.00 – £2,500
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Full audit + strategy: £2,500 – £3,500
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Multi-site programmes: £7,500+
Why Clinics Choose möde™
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Built specifically for private healthcare & aesthetics
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Designed around real patient behaviour
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Combines marketing, sales, and compliance
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Focused on revenue — not vanity metrics